Customer Experience Solution BUSINESS FEATURES SINGLE TOOL USE FOR CUSTOMER MANAGEMENT CENTRALIZED PROBLEM RESOLVING SYSTEM IDENTIFY TRENDS, UNCOVER EMERGING CUSTOMER NEEDS & DYNAMICALLY REALLOCATE DEVELOPMENT RESOURCES SECURE ACCESS AND USER RIGHTS MANAGEMENT TRACK ALL HISTORY AND ANALYTICS SUPPORT MANAGE CUSTOMER COMMUNICATIONS QUICKLY AND EFFECTIVELY PROVIDE GREATER VISIBILITY INTO SALES, MARKETING & CUSTOMER SERVICE PROCESSES AUTOMATED INVENTORY MANAGEMENTIN ONE MODULE